| General Questions |
| I am getting a "Cannot Load Visual FoxPro" message when trying to execute the EZ Maintenance application |
| The reason you are receiving this message is due to a corruption in the workstation install, or because the necessary DLL files were not extracted during setup. To fix this, please download and run http://www.ez-maintenance.com/files/workstation.exe |
|
| I have multiple offices that are not on the same network, does each office need to have a copy of EZ Maintenance to print out their own work orders? |
| Yes, if you have multiple offices not on the same network, each office needs to have its own copy of EZ Maintenance and its own license to operate the program. |
|
| What are the System Requirements? |
Minimum System Requirements:
Server
- Supported Operating Systems: Windows 2000, Windows XP Pro, Windows Server 2000, Windows Server 2003, Windows Vista Business & Windows Vista Ultimate, Windows Server 2008, Windows 7
- NON-Supported Operating Systems:Windows ME, Windows XP Home, Windows Vista Home, and Windows Home Premium, Windows NT, Windows 95 or Windows 98.
- CPU/RAM/Storage: 1000Mhz or above, 512MB RAM and 1GB of free hard disk space.
Workstation
- Supported Operating Systems: Windows 2000, Windows XP Pro, Windows Server 2000, Windows Server 2003, Windows Vista Business & Windows Vista Ultimate, Windows Server 2008, Windows 7
- NON-Supported Operating Systems:Windows ME, Windows XP Home, Windows Vista Home, and Windows Home Premium, Windows NT, Windows 95 or Windows 98.
-CPU/RAM/Storage: 500Mhz or above, 128MB RAM and 500MB of free hard disk space.
|
|
| The installation instructions say that I need to map the network drive before I do a workstation install... How do I do this? |
Right-click the "My Computer" icon on the workstation and select "Map Network Drive."
Assign a letter to your new drive, then browse to the EZ-Maintenance directory on the server for the folder. Click "finish."
To verify that it has been completed successfuly, open "My computer" and double click the new drive and make sure it opens and gives you the correct folder on the server. |
|
| How do I verify that I have the correct write permissions on my network? |
A simple way to verify this is to to navigate to the installation folder on your server from a remote workstation and try to create a new folder. If you are able to do this then you have the correct permissions. If you are not, then you will need to change them from the server.
|
|
| I have encountered an error message that tells me a certain file is not suitable when I install or start EZ Maintenance, how can I resolve this issue? |
| This error is completely unrelated to the EZ Maintenance software, and is a bug in the Windows XP Operating System. To find out how to resolve this issue, visit http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 |
|
| I noticed that when I tried to run the program it placed a bunch of files on the desktop. |
| This is because you have the actual full exe file on the desktop rather then a shortcut, which can usually be caused by accidentally copy/pasting the icon rather than copying a shortcut. If you are on the server, just delete the icon and make a new shortcut to the real .exe file which will be on the hard drive (c:\Program Files\ezmaintenance2) by default. If you are on a workstation, delete the icon and open the mapped network drive to find the .exe and create a shortcut to it. Depending on what version of windows you are using... Simply dragging the .exe to the desktop may not create a shortcut. Right-click and then drag and drop it, then select "create shortcut here" from the popup menu. |
|
| When I run the workstation install as soon as the progress bar finishes, the dialog box disappears. |
| The dialog box will indeed disappear on a workstation install once it is complete, however this does not mean that the installation did not finish. You should continue on with the instructions of installing EZ Maintenance on a workstation. |
|
| I receive an error message saying "Invalid File Descriptor" whenever I open EZ Maintenance. |
| This is due to invalid file permissions on the EZMaintenance2 folder that is located on the server. Please make sure that the workstation user has FULL rights to this folder. One way to check is to do the following: From the workstation, go into the mapped drive you created for EZ Maintenance and right click on a white area. Select New > New Text Document. If you get an error message saying Access Denied, then you are having permission issues. Consult with your Network Administrator if you are unsure of how to grant access rights to a folder in Microsoft Windows, or E Mail support@linkitsoftware.com |
|
| Maintenance Schedules for Equipment |
| If we enter a maintenance/service procedure once, can we use that procedure on another piece of equipment or vehicle without having to re enter it? |
| Yes, of course. Once you have entered a specific maintenance/service procedure, you can specify the use of that procedure on any other piece of equipment or vehicle by simply clicking on it on a drop down menu. |
| Click here for more info |
| Can we enter both detailed instructions on how the scheduled maintenance or service is to be performed and the parts and materials required? |
Yes, and a work order can be printed listing all procedures and parts/materials.
|
| Click here for more info |
| If we enter a maintenance/service procedure once, can we use that procedure on another piece of equipment or vehicle without having to reenter it? |
| Yes, of course. Once you have entered a specific maintenance/ service procedure, you can specify the use of that procedure on any other piece of equipment or vehicle by simply selecting it on a drop down menu. |
| Click here for more info |
| If I forgot to enter something in setup, do I need to go back to setup? |
| If find yourself in the situation that you forgot to enter enough information while setting up EZ Maintenance, that's alright because the program was designed to a re-build as you setup. This means that at any time an operator with a supervisor clearance can enter new information into the system to better keep track of your equipment and vehicles. |
| Click here for more info |
| Can I organize material names/numbers in alpha or numeric sequences? |
| Yes, EZ Maintenance allows you to organize any table by clicking on the header to organize by that column. |
| Click here for more info |
| Do I need to enter every service or material I'll ever use? |
| No, EZ Maintenance allows users to build as they go, or input information as needed. If you find yourself in the situation that you forgot to enter enough information while setting up EZ Maintenance, that's alright because of the program's design as you go setup an operator with a supervisor clearance or above can enter new information into the system to better keep track of your equipment and vehicles. |
| Click here for more info |
| Entering and Viewing Equipment |
| How do we schedule maintenance and service? Do we have to type in each service date? |
| No. You simply enter the preventive maintenance or service to be performed, and then enter the cycle; i.e. every day, every week, every month, etc. EZ Maintenance fleet maintenance software will automatically schedule the preventive maintenance or service on an on going basis from the day you schedule the first maintenance on the cycle you have selected. In other words, if you, for example, have a preventive maintenance or service you want to have take place once each week, when you enter the work you want done weekly, EZ Maintenance fleet maintenance software will automatically schedule that preventive maintenance to take place weekly thereafter. |
| Click here for more info |
| Viewing Maintenance Due |
| How do we track what work was actually done and when? |
| Completed preventive maintenance and service activity can either be electronically signed off as completed within EZ Maintenance preventive maintenance software by the person performing the work, or a work order with a signature line can be printed, which can be signed by the person performing the work, and then filed as a hard copy. Such work orders contain a list of all procedures to be performed and the materials to be used, so once signed a verified record exists that not only the preventive maintenance or service was performed, but the exact procedures followed and the parts and materials used, and all costs. |
| Click here for more info |
| What happens if we miss a scheduled maintenance or service? |
| EZ Maintenance fleet maintenance software allows a supervisor to note the reason, and to reschedule the work (this must be done by a supervisor so work cannot be missed or rescheduled without management control). When the work is rescheduled and completed, EZ Maintenance fleet maintenance software automatically adjusts the calendar by rescheduling the balance of the maintenance . In other words, if a weekly preventive maintenance day is missed by four days, and the work is then done, EZ Maintenance fleet maintenance software reschedules the rest of the maintenance weekly from the day the work was actually done. |
| Click here for more info |
| Can we enter both detailed instructions on how the scheduled maintenance or service is to be performed and the parts and materials required? |
| Yes, and a work order can be printed listing all procedure and parts/materials. |
| Click here for more info |
| Creating Work Orders |
| Can EZ Maintenance produce actual calendars which show what maintenance or service is scheduled and what days it is to be performed? |
| Yes, and you can even preset the calendars to include or exclude one or both weekend days. |
| Click here for more info |
| Maintenance History |
| Can we produce maintenance and service histories? |
| Of course. EZ Maintenance preventive maintenance software produces such reports by equipment or vehicle over an operator selected date range. |
| Click here for more info |
| How do we track what work was actually done and when? |
| Completed maintenance and service activity can either be electronically signed off as completed within EZ Maintenance by the person performing the work, or a work order with a signature line can be printed, which can be signed by the person performing the work, and then filed as a hard copy. Such work orders contain a list of all procedures to be performed and the materials to be used, so once signed a verified record exists that not only the maintenance or service was performed, but the exact procedures followed and the parts and materials used, and all costs. |
| Click here for more info |
| Barcode Printing and Scanning |
| Can we bar code various equipment so operators can simply swipe the bar code when they are working on a specific item to bring up that item in EZ Maintenance? |
| Yes, this bar code function is active in EZ Maintenance, and it will actually create and print required bar codes. |
| Click here for more info |
| Maintenance Schedules for Vehicles |
| Can we set up both recurring, routine maintenance or service as well as such intermittent work as complete overhauls? |
| Yes, EZ Maintenance vehicle maintenance software allows you to do both quickly and easily from a simple menu. |
| Click here for more info |
| What is the difference between services and service types? |
| A Service is the description of the action that is going to be performed, for example a mechanic needs to check an air filter. Service Types are the things a mechanic would work on, for example tune up, versus replacing parts. |
| Click here for more info |
| What is the purpose of a Vehicle Maintenance Profile? |
The purpose of a Vehicle Maintenance Profile is to outline the best way possible to maintain and service a vehicle. Once the guideline has been established, it can be selected from a drop down menu and applied to any other vehicle that needs to follow the same Profile to stay in service.
|
| Click here for more info |
| How does EZ Maintenance know when to schedule maintenance based upon a vehicle's mileage? |
| EZ Maintenance vehicle maintenance software requires that an operator enter in the mileage of the vehicle every week as well as after every Work Order. So, when the vehicle's preventative maintenance profile is entered into the system, an operator can select how often (mileage wise) the vehicle needs to be maintained. |
| Click here for more info |
| Entering and Viewing Vehicles |
| Once I've set up a maintenance profile for a vehicle or a machine, do I need to reset everything for another vehicle or machine? |
| No, once you have set up a profile EZ Maintenance fleet maintenance software easily allows you to easily set up preventive maintenance for other machines and vehicles by selecting the profile type. |
| Click here for more info |
| Viewing Service Due |
| How do we schedule maintenance and service? Do we have to type in each service date? |
| No. You simply enter the preventive maintenance or service to be performed, and then enter the cycle; i.e. every day, every week, every month, etc. EZ Maintenance fleet maintenance software will automatically schedule the preventive maintenance or service on an on going basis from the day you schedule the first maintenance on the cycle you have selected. In other word, if you, for example, have a preventive maintenance or service you want to have take place once each week, when you enter the work you want done weekly, EZ Maintenance fleet maintenance software will automatically schedule that preventive maintenance to take place weekly thereafter. |
| Click here for more info |
| What happens if we miss a scheduled maintenance or service? |
| EZ Maintenance fleet maintenance software allows a supervisor to note the reason, and to reschedule the work (this must be done by a supervisor so work cannot be missed or rescheduled without management control). When the work is rescheduled and completed, EZ Maintenance fleet maintenance software automatically adjusts the calendar by rescheduling the balance of the maintenance . In other words, if a weekly preventive maintenance day is missed by four days, and the work is then done, EZ Maintenance fleet maintenance software reschedules the rest of the maintenance weekly from the day the work was actually done. |
| Click here for more info |
| How am I supposed to know which vehicles need maintenance? |
| EZ Maintenance fleet maintenance software allows an operator to track a vehicle by an assigned company identification number, or by its license plate. When it is time for preventive maintenance, the operator will be able to check a report to see that the specific vehicle needs a certain service. |
| Click here for more info |
| Creating Work Orders |
| Does EZ Maintenance track labor hours, costs, vehicle down time, and material costs? |
| Yes. This information is entered when the work order is completed and becomes a part of that vehicles service history. |
| Click here for more info |
| Service Due Reports |
| Can we produce maintenance and service histories? |
| Yes, of course you can produce a history of maintenance and service. EZ Maintenance produces such reports by equipment or vehicle over an, operator selected, date range. |
| Click here for more info |
| Tracking Vehicle Drivers |
| Can we produce vehicle and tire logs as well as track tire use and rotation? |
| Yes, EZ Maintenance vehicle maintenance software produces logs and reports. As for tracking tire use and rotation, EZ Maintenance vehicle maintenance software has a complete section for tracking tire use/mileage and rotation. |
| Click here for more info |
| Does EZ Maintenance allow for vehicle service and tire rotation scheduling by mileage as well as date? |
| Yes, required service and tire rotation can be scheduled and tracked by mileage as well as Date Due. |
| Click here for more info |
