Item
Description
(6c)
Customer Service
Total number of interruptions to customer service as
Interruptions
the result of scheduled outages during the reported
period. (Specific number of individual customers
affected not included in tabulation.)
period. (Specific number of individual customers
affected not included in tabulation.)
(7)
Total Outages:
(7a)
Number
Total number of outages, both forced and scheduled,
occurring during reported period. (Note: Quantity in
this column should equal the sum of items 5a, 5b-1,
and 6a.)
occurring during reported period. (Note: Quantity in
this column should equal the sum of items 5a, 5b-1,
and 6a.)
(7b)
Total Duration
Accumulated duration of all outages, both forced
and scheduled, occurring during the reported period,
expressed decimally in hours, and rounded to the
closest tenth. (Note: Should equal the sum of items
5b-2 and 6b.)
and scheduled, occurring during the reported period,
expressed decimally in hours, and rounded to the
closest tenth. (Note: Should equal the sum of items
5b-2 and 6b.)
(8)
Service Factor
Measure of the "service availability" of the line or cable
during the reported period; a percentage computed
as total hours in the reported period, less total hours
outage duration (item 7b), times 100, and divided by
total hours in the period, then rounded to closest
tenth of 1 percent. An asterisk preceding an indicated
Service Factor of 100 percent signifies that any outage
which did occur was "momentary" (duration no greater
than 60 seconds).
during the reported period; a percentage computed
as total hours in the reported period, less total hours
outage duration (item 7b), times 100, and divided by
total hours in the period, then rounded to closest
tenth of 1 percent. An asterisk preceding an indicated
Service Factor of 100 percent signifies that any outage
which did occur was "momentary" (duration no greater
than 60 seconds).
51
(FIST 1-3 12/89)